After Sales Service
EDAP TMS provides fast, high standard service to all Ablatherm® and Sonolith® users around the world with two goals : maximum up-time and constant user satisfaction.
Local presence and skills
Subsidiaries and partners
With an extensive network of subsidiaries and distribution partners, EDAP TMS guarantees local and fast service to all Ablatherm® and Sonolith® users worldwide.
EDAP TMS' technical staff is highly skilled, experienced and able to intervene on all devices for greater flexibility and reactivity.
For greater autonomy, EDAP TMS can train a dedicated technician from any hospital using Ablatherm® and/or Sonolith®. EDAP TMS has a specific technical training program with dedicated staff and devices in order to give full training on all elements of Ablatherm® and Sonolith®.
Preventive & Control visits
With preventive visits, the Ablatherm® and Sonolith® fleet is well maintained and upgraded with latest software and hardware configurations.
Moreover, service bulletins are regularly issued to inform our partners on upgrades and maintenance evolutions.
Worldwide, more than 90% of Sonolith® and Ablatherm® installed are under a post-waranty service contract.
EDAP TMS proposes personnalized maintenance programs to suit all users' needs.
Constant user satisfaction
In the framework of ISO and FDA certifications, EDAP TMS monitors user satisfaction on service activities.